Mike Varley and Brett Maister travel the world reviewing factories, manufacturers, agents and sub-factories. We have developed a outstanding name with our suppliers as well as the owners and over the past 29 years have developed unbreakable trust. There are many trade shows that we attend but the true test is always at the factory level where you are able to meet the management, see the technology and systems and start the long road of negotiations to develop outstanding products.
The many USA and European trade shows that we attend are to review some of the products that we have supplied as well as to see what the customers competition are trying to develop. We are 100% available for our customers at product reviews, training to sales and via conference calls to all their departments.
The USA offices are based in Santa Ana California with a complete USA QC team working out of this office. The USA based QC team travel to china every 3-4 weeks making sure that the factory's are working at the level that we have set. The USA team also has options to use China based quality teams to "spot check" the factories unannounced. The factory is only aware of the check when they arrive at the factory.
if required, our offices in WUXI supply us with well versed interpreters who will make sure that our customers come first and that the factory is a 100% approved factory by our QC teams. Quality is key to the success of all products and when the manufacturers try and make changes the penalties are harsh and we make sure that they never try and change products without customers consent. Leisure Import also has "independent engineers and quality control teams" that we deploy when required.
Many of our customers have tried to do this themselves but the amount of time it takes is too trying on them and they have decided to focus on what they do best – sell their products and allow us to do what we do best – deal with the factories and develop their products.
“You get what you pay for” – we live and die by this saying. If you pay less, you get less. Many companies believe that they are amazing negotiators and can bring down the prices – they do not realize that the quality will somehow and somewhere drop in the products. Manufacturing in Asia is about “benefit” and without any the factories will walk or produce something inferior to what you have expected.
Leisure Import is one of the only American based companies that specialize in the leisure industry directly dealing with manufacturers for the world markets.
Quality control is Key to quality products.
- Leisure import sets strict quality control standards
- Each product is tracked incoming and when being assembled
- Factories are held accountable for all Quality issues
- Factories have to sign a confidentiality agreement with leisure Import protecting our customers IP
- Leisure Import deploys our own QC teams to the factory as well as employs Chinese teams when required
- On line quality control is required and all product are tracked with serial numbers and Barcodes
Leisure import stands behind our products 100% from our controlled factories and our USA based team calls once a week to ensure that there are no issues with any of the products in the field.